About Tracker Products
Why do we exist?
We deliver full spectrum evidence management solutions to empower our clients to run sustainable, efficient and effective operations.
What do we do?
Innovate: We develop, host and deploy innovative evidence management automation software that provides the first line of defense for chain of custody and evidence integrity.
Equip: We equip evidence managers through interactive and relevant tools and training to meet the challenges of today’s evidence management environment.
Deliver: We deliver software platforms, consulting and audit services to analyze and assess client operations, mitigate disaster and enable them to solve problems and transform the culture of evidence operations.
Who do we serve?
Agency: We serve government agencies and corporate clients who manage evidence as a core business function.
User: Although we serve the agency, we design solutions from the perspective of the line level user and the needs of each of the stakeholders in the justice system.
How are we different?
We understand that sustainable, effective and efficient evidence operations are impacted by multiple factors in addition to technology.
We are the only evidence management company equipped with the expertise and ability to solve problems at every operational level.
Other evidence management software providers can update your technology with varying degrees of success. We provide unmatched evidence technology solutions and equip you to transform your evidence management operations for long term success.
Who do we compete with?
Ultimately, our fiercest competitors are organizational complacence, indifference and ignorance. The ‘way things have always been done’ and a toxic evidence culture are the greatest threats to the mutual success of Tracker Products and the clients we serve.
Our first product competitor is archaic technology, like paper-based systems or consumer spreadsheet software.
From a market perspective, we compete with technology vendors providing solutions that intersect with evidence management. There are multiple solutions and product lines within the market that compete for evidence management resources: EMS, RMS, LIMS, DEM systems, digital asset storage systems.
How do we succeed?
We succeed by staying true to our wheelhouse, to our unique expertise and organizational ability.
Instead of chasing down all the ancillary functions required for evidence management, we do what we do with unmatched design, insight and excellence.
We do what we do best, and pursue and develop seamless integrations to systems with a nexus point to evidence management.
We succeed through the relentless pursuit of improvement and growth in four hemispheres of development: self, team, industry, product.
We succeed by cultivating a company culture that develops a team with deep, organization-wide insight into evidence management issues.
We leverage this organizational insight to develop sophisticated responses to meet the unique needs of our clients and by developing solutions to resolve their problems. If we understand evidence management more deeply than our end users, we have a much higher likelihood of developing proactive solutions to their unmet or unknown needs.
We succeed through serving our clients at a concierge level of service, by developing sophisticated end users, and by considering their success as the measuring stick of our success.
What is our larger mission?
Our larger mission is justice. Our products and services promote and support the equitable delivery of justice through the fundamental integrity of evidence.
Our heartbeat is to operate as a company that models God’s truth through the actions and efforts of our organization. As a reflection of this truth and his grace, we support social justice organizations and ministry efforts with 3% of our operating budget.
Do you need a better system for managing evidence, collections, assets, legal records, or other sensitive information? We can help you get back on track. Contact us today to learn more about Tracker’s software or get a free trial.